Once you are in the tip board area, change the park to your current park. You have to open the app and head to the tip board tab to make return time selections. Once my DAS was set up, she had me open the My Disney Experience app to show me how to make my selections. They let me know that coming to Guest Relations is preferred to renew the DAS pass because they can help guests more quickly than the online tool.
Due to that team being understaffed, the response time is slow. She said I would have to use the chat system but that at the moment, that team is understaffed. I asked her about renewing online and how that would work. She was very kind to move me to the side and make the conversation private so that others wouldn’t hear what was going on.
I let the Guest Relations cast member know that my anxiety and chronic pain impact my ability to use the standby line. As I renewed my service, I was asked, “What is hindering your ability to participate in the standby queue?” Not every cast member asks this, but sometimes they do. The DAS pass expires after 60 days, so every 60 days, the service has to be renewed. Once I entered Hollywood Studios, I immediately turned to the left and made my way to Guest Relations because it was time to renew my Disability Access Service pass.
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